MJ Lozier11 days agoFrom
REPUBLIC IS THE WORST SERVICE! You signed up for all 3 services. But you always getting composite/yard waste missed. Used the app…notification saying your service will be pick up ya di Ya di…. Again missed. Call the service line…oh yes your service will be pick up by 6PM today. Missed…. How do these people have a job and charge for services they cant provide effectively. GTFOOH!!!! And charge you cents and dollars here and there for the month you paid up for. Worst platform for the advertise services. Unreliable! If you can and have the means to do so. Drive yourself to waste management and get it done yourself.
James Wilson11 days agoFrom
Republic Services is our designated household waste removal company. On Monday Nov 2, 2020 their driver picked up the waste for the other two houses in our group but left mine. The second driver did pickup my recycle. I called Republic early and was told that the dispatcher would notify the driver and they would be back to pick it up. Then later in the day, their truck came back by picking up the opposite side of our street, but again did not pickup my waste. So I called again and was told to leave the can out on the street and it would be picked up by 6:15 PM on Tuesday. Guess what, that pickup never happened. I attempted to log into their web site in order to follow-up and the site is having problems. All in all, very poor customer service. Don't promise things that you have no intention of following through on.
Donovan Marley11 days agoFrom
Republic services is unreliable at best and have a terrible reputation in our neighborhood. They have missed pickups many times in the years I've been utilizing their service and when we contact the company their policy (in my opinion) is to tell you they've rescheduled your pickup for the next day just to get you off the phone. Then guess what? Nothing happens. Every day you contact them about a missed pickup its the same story. "Oh it's been rescheduled for tomorrow guaranteed by 6 PM", "we've sent an urgent request for pickup". Never happens. They'll just wait to pick it up on your next cycle. No accountability at this organization. The driver's themselves are kind, cordial and professional, but the customer service at this company is terrible. I've literally called them 4 days in a row about missed compost and recycling pickup and it's the same story "next day pickup, next day pickup"...nothing. I even had one customer service person act like he couldn't hear me anymore like I had a dropped call once I asked for a credit for the missed pickups. My call didn't drop and he was rude and unprofessional. Just wish I'd gotten his name. I'm always calm and kind when I call because I talk to a different person every time and yelling and screaming never gets anyone anywhere, but nothing ever changes. I look like a lazy neighbor just leaving my pickup outside for days! Oh, also, they won't give credits or refunds for missed pickups. Literally weeks of missed pickups and no credits or refunds. So I'm paying you to do a job, you don't do it and when I request a credit for your failures as a sign of good faith and appreciation for my business you say sorry, not sorry? Is that a good business model? If there was another game in town I'd petition to go there. Unfortunately it seems Republic services has a monopoly on the garbage pickup/disposal in our area so they don't have to care. Bottom line: Republic services is a terrible, unreliable business and need to rethink the way they treat their customers.
