John Holbrooka month agoFrom
Had some bad customer service this evening, unfortunately it's only when the owner isn't around. I felt very ignored, I asked a question, the employee started to answer and then started engaging with another customer on their question and finished with them before redirecting attention back to me, I also waited in line, and when asked what I wanted I informed the employee what I wanted and they said ok, and then got on the computer and was researching something for about 4-5 minutes best count by my watch... the employee then re engaged with me and got me what I wanted which took about 45 seconds to grab and ring up... the problem is when the owner is around they are very attentive and helpful, when the owner is not around, not so much. This had been trending for a while.
Adam Cruza month agoFrom
I enjoy coming here, the only real drawback has been the singles selection. Nice place though and a good selection of other things.
Jennifer L.a month agoFrom
I have went to Retro several times to sell my Magic & Pokémon cards, first couple times I was ok with what they offered me, the last 2 times I felt completely low balled, especially after I went to a different shop and realized they could have offered me a way better deal. Won't be going back to sell my cards anymore. Staff was friendly overall probably because they knew they were going to get great cards for super cheap. My fault for not speaking up but I will take a loss just to see what kind of business I'm dealing with.
