AVOID this place! HORRIBLE EXPERIENCE We specifically told them to keep the hair long because we've been here before and they tend to get hairs too short. And this time they SHAVED ALL hair below the neck! Yes our puppy has some matted hair but we NEVER GOT ANY PHONE CALL that they want to shave her. And when we ask them, they were claiming that it would take them a whole day to brush if not shave. We have a small bichon puppy, if it only took me an hour to brush how come professional groomer would take a day? Why would I spend a hundred dollar to get my puppy shaved???
My poor girl hide herself after grooming, all professional breeder and groomer should know the puppy would be so upset after shaving. Also it's not good for the dog's skin, too short hair would cause skin diseases and make the skin easier to get damage from sunshine!!!
If you want to be rescheduled 2-4 times for the most expensive dog grooming place I’ve ever been to, this is your spot. I haven’t had one appointment in the last year here that hasn’t been rescheduled multiple times (many of their groomers quit which is interesting and said that rex treats them poorly). I’ve even picked up my dog before and heard them cancel multiple peoples appointments while I was there, very unreliable.
I did give them 2 stars instead of 1 because they normally do a good job grooming my mini golden doodle which is the only reason we keep coming back, but after the last reschedule we will not be coming back no way to run a business.