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Wheelchair accessible entranceWheelchair accessible parking lot
The Showroom is impressive, it makes you want everything. We ordered two pieces when around it's opening in LA in October. We had to wait SIX MONTHS to receive our pieces. Which is a mighty hefty wait for a mass-manufacturer. We weren't happy, as initially they said two months.
The delivery service on the other hand was fantastic, they called the week before to establish the date of deliver, and told us a day before the exact time they would be arriving. They came as promised and the guys were awesome.
The designs of RH are always great, but the attention to quality control has been poor on every single product we have purchased throughout the years, from lamps, to metal bookshelves, to consoles and side tables. Our shagreen Console table was another disappointment. Poor execution when making/manufacturing, the doors are wonky, do not sit in a straight line and do not close properly. The kind of thing you expect from a cheap item. I'm not asking for complicated cabinetry, but at the prices they charge, I don't expect to see this kind of quality or lack thereof. Such a shame, but won't be purchasing from them ever again!
Beautiful store and furniture in the showroom. We furnished our living room, dining room and master bedroom with their products. Delivery time was quite delayed and the pieces were received were definitely not at the same level of quality as the showroom furniture. Colors have faded/ changed, finish on the wood is flaking and quickly deteriorating. Quite disappointing for us. I’ve since been told by those in the design trade that RH uses different and higher level manufacturers for their display pieces than for what they actually send to customers.
Update: After many months of waiting, they finally sent a technician out to consider resolving our issues. While polite, he showed up with a small brush the size of what one might use to paint your nails, and offered to “touch up” the flaking and faded areas! Half of the dining table no longer even has paint on it! What a joke; the furniture has huge areas of bare wood where it has flaked and has now turned bright green! He left and the follow up from their corporate office was, they can’t do anything and this is standard wear and tear - so tough luck and thanks for the $12,000 you spent on our garbage furniture. I wish I could post photos here, you’d be shocked at how bad the furniture looks! We will NEVER buy anything at RH Modern again. In stark contract, the pieces we’ve bought at ROOM and BOARD are beautiful, well made and last more than just a couple of years.
