Whoever said American's aren't nice has definitely never met Rick. My truck broke down while traveling through the area on a road trip. Ran into Rick in a store and he offered to come help. He spent three hours with us in the rain until he was able to diagnose the issue. He jumped the truck and told us which things we needed to get from the store when it opened in the morning. He also offered for us to come to his house to make food, since it was late. The next day we realized we had more issues and called Rick again. He canceled his plans for the day to get our truck working well. It took most of the day. He had us back on the road by the afternoon and sent us with extra bits and pieces in case we had any issues later in the trip. He even checked up a few days later to make sure everything was still running smoothly, and sent more diagrams and information so we could fix it ourselves next time. He also tried to help a stray dog that same day. From my experience Rick definitely knows what hes talking about, offers a great service, and truly cares about helping others.