KK6RNN D6 days agoFrom
Poor customer service. We went to have our 2nd Covid Booster, yes we went 10 minutes early giving the Pharmacist time to process our names in his computer, but instead telling us we need to come back because he gonna take his lunch break. We understand the Labor law for him to take the lunch period but what we dont understand his time is more important than his customer and patient. We did our part to come early. I worked in a hospital setting we have a system that runs as expected during hours of operation. This means that if the person goes to lunch there should be another person to cover. No matter have smart you are but if you have a poor customer service skills you are like a dumb person, a bad apple to your company. Riteaid should take a look at this. Very depressing.
Jizelle Reid6 days agoFrom
This is my favorite Rite Aid pharmacy! The technicians are always very friendly and knowledgeable. They help answer any questions that you my have. The pharmacist is a very lovely person who has wonderful personality and she’s extremely helpful and knowledgeable. I received 3 vaccines today and the process was very easy and safe. They are fully compliant with the COVID-19 safety measures!
Rock 936 days agoFrom
I walked into the Rite Aid for a Covid vaccine booster today. They told me that there was a half hour wait. I told them I'd go next door to the Sprouts and would be back in a half hour. When I came back exactly a half hour later, I was told that the pharmacist had just gone on his break. As I had frozen food from Sprouts, I didn't want to wait any longer. They already billed my insurance! Given that Rite Aid has been losing money and its stock is down 38.38% in the past six months, you'd think they'd be more focused on customer satisfaction.
