Rick Hoang20 days agoFrom
Let me start off by saying that I have been a long time loyal customer of over 20 years. That being said, lately my experience with this particular location has made me think if my loyalty is warranted. In the past 6 months I have been dealing with health issues that required me to come and get my prescriptions more frequently. Each and every time I come to get them it is not ready. This is after waiting at least 24 hours if not more from the time a prescription is sent in. When you call to check on the status of your prescription you go through the whole press 3 to talk to a pharmacy staff member and no one answers or they put you on hold for 40 minutes and then hang up on you. My last visit here I had a prescription that my doctor wanted me to take right away. I waited 24 hours to pick it up and I was told that they didn't have any prescriptions for me. After questioning the pharmacy technician the truth came out that my prescriptions wasn't ready but instead of telling me this they just told me that they did not receive my prescription. I understand being understaffed. Every where you go it is understaffed. But to lie to me instead of telling the truth is unforgivable. If I were told the truth that it wasn't ready and that they would have it ready in an hour or so I would have been fine. While waiting for my prescriptions to be filled I watched this scenario play out 2 more times with other customers. It is so disgusting how they lie with a straight face saying that they didn't receive these people's prescription. One of them screamed at them that they were there 2 hours earlier to drop off their prescription personally. Busted for lying again. My advice is to do what I am going to do, take your business some where else.
R R20 days agoFrom
If the merchandise is locked up and you do not have staff around to help the customers then it’s quite difficult to buy anything
Katie O’Connor20 days agoFrom
The pharmacist at this rite aid location. She has short hair, Filipino, and wears glasses. She seems to have an attitude problem. I witnessed her calling a customer stupid after hanging up on them, and then when I needed my medications she saw me standing there and acknowledged me with “I’m busy” you have to wait. I’m ok with waiting but the attitude isn’t necessary, especially because I didn’t say anything I patiently stood there. Rite aid you need to train your folks how give good customer service.
