My review is mostly for Eduardo. I am giving two stars because most of the other cashiers are always kind and can be pretty helpful.
I went in to exchange two items with the store receipt. Both items were unopened. He looked right at the actual receipt, but because it was a self-checkout receipt, he called it a fake and insinuated that I forged it. He was then corrected by the manager that it was, in fact, a real receipt, and once he typed the purchase number it checked out. He did not take responsibility though and was very rude and unprofessional while speaking to me. The manager was helpful, but seemed to excuse Eduardo's behavior which I do not appreciate. Eduardo jumped to conclusions without first double checking. This could have easily been avoided, if he checked the number and seen that it was a real purchase from the self-checkout.
He needs to be properly trained on how to treat customers. Maybe he should be moved to the back of the store stocking items, and not interfacing directly with customers, because I no longer want to go to this store anymore due to his unprofessional behavior.
