Rite Aid

Drug store

Unclaimed

Rite Aid

(425) 424-2320

riteaid.com/locations/wa/kenmore/18022-68th-avenue-ne.html

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Primary Location

Main location18022 68th Ave NE Kenmore Washington 98028 US(425) 424-2320

Amenities

Payments

Credit cardsSNAP/EBTChecksDebit cardsNFC mobile payments

Service options

DeliveryOnsite servicesDrive-throughIn-store shoppingIn-store pickup

Accessibility

Wheelchair accessible entranceWheelchair accessible parking lot

Planning

Appointment requiredQuick visit

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Customer Reviews

2.1

2 Reviews

Jody Morrow19 days ago

From

I'm at a loss. We were regulars at this pharmacy for years before covid. We were patient and appreciative all through covid while the staff was put under so much additional stress. However it is now 2023 and impossible to get any communication. Many times prescriptions are called in by a doctor and a week later they still have not been filled or worse, have no request listed anymore. When you go through the process of requesting a refill it is never communicated through to the doctors office anymore meaning we have to contact our doctor directly (against their protocol). Just today I've been on hold throughout the day for almost 2 hours (going on 25 minutes straight as I type this) and still have yet to talk to a staff member. I am not calling at busy times of the day. Many times when trying to call they never even answer and if they do they put you on hold without a moment to communicate that you've already been waiting more than 30+ minutes without answer. What floors me the most is after this impossible service you can walk into their store and there is no line nor is their someone answering the phones. If you bring this to their attention they offer nothing other than a shrug or "I must have forgotten you are on hold". However, the act of driving there and talking to them directly still does not in anyway guarantee that they will have the prescription you've been waiting all week to be filled. If you insurance allows any flexibility I highly recommend finding a more customer oriented pharmacy.

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christopher shuman19 days ago

From

I just left the Kenmore Washington location. I went in to get an Ace bandage and because the Rite Aid Corporation is too cheap to replace the flickering light bulbs into the display cases. I left with a migraine.

Be better to your employees and your customers, replace bulbs when they go out. So that people with disabilities are not negatively impacted by your wrong choices.

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Letha Dunn19 days ago

From

So understaffed, it’s criminal. I have had to wait as much as 45 minutes just to pick up a prescription that’s already filled. In fact, I’m waiting right now as I write this. It’s been a half hour so far. I’m switching pharmacies. Safeway next door is better. I only switched from Safeway because I thought the drive through would be cool. Well I was so wrong about that! The drive through is where customers go to die alone and unmedicated.

Response to Rite Aid's reply below: I did call that number while I was waiting. (I saw it in other reviews here.) The recording said to press 3 for customer service. I pressed 3 and it said 'Incorrect entry." I tried 3 times. I don't know why I believed you would actually have customer service. Consider me fooled! :D

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