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I am happiest when my dogs are happy. Last time I visited this place, guess where my dog was? Waiting in a kennel? No. Playing on the floor with others? No. She was under the desk. Under the front desk. Any water or treats or safety under there???This WAS a 5 star review. I loved going here. I’ve been a loyal customer visiting every 4-6 weeks for a year, always tipping 20% and always arriving on time for every appointment. Then I responded to a survey for feedback after our January visit last time. I explained how disappointed I was at not being greeted politely and that I thought the owner would be interested in my experience. I HAD posted publicly a 5 star review, right here on Google. When I had a bad experience recently and provided my feedback in a SURVEY, in the spirit of good communication to a local business I was proud to patronize, I got banned. They told me I was no longer welcome because I wrote a “nasty review.” No I didn’t. I responded to a survey after my last appointment. A survey. Asking about my experience. So I shared.
When I visited today people smiled and said good morning. They seemed like they had adjusted their behaviors. Guess not. Guess the boss has decided she can pick her customers. Rude. Jeez if you don’t want to hear about your customers experience maybe don’t send out surveys.