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Pet groomer
Unclaimed
River City Grooming
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River City Grooming
(509) 505-4094
rivercitygrooming.com
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Customer Reviews
3.4
3 Reviews
Cassandra Duke2 months ago
From google-logo
Quality and care! We have gone through so many groomers with our doodle Bailey and everyone has just shaved her and didn’t take the time to properly groom her and shaving her down was more simple. That was NOT the case here. They took the time to really make our Bailey look like a doodle. They brushed her and gave her that beautiful doodle groom. They exceeded all expectations!!! The staff was also kind and informative. Thank you for doing such an AMAZING job. We have found our forever groomer and you have gained a loyal customer. Thank you thank you❤️
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Kelly's Adventurous Life2 months ago
From google-logo
Upon arrival, my father noticed 4-5 small and large dogs running around in the grooming area, and a large dog with his paws on the front desk. The odor from all the dogs was very strong. After 2 1/2 hours, when picking up his dog, Fabio, he only had a bath with very little hair trimmed, and a funny dog smell to him. On the drive home, Fabio seemed very traumatized. For $70 plus a tip, this place was very disappointing. After a recommendation from a friend, my father will continue looking, as he will never return here.
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Danielle Day2 months ago
From google-logo

I am happiest when my dogs are happy. Last time I visited this place, guess where my dog was? Waiting in a kennel? No. Playing on the floor with others? No. She was under the desk. Under the front desk. Any water or treats or safety under there???This WAS a 5 star review. I loved going here. I’ve been a loyal customer visiting every 4-6 weeks for a year, always tipping 20% and always arriving on time for every appointment. Then I responded to a survey for feedback after our January visit last time. I explained how disappointed I was at not being greeted politely and that I thought the owner would be interested in my experience. I HAD posted publicly a 5 star review, right here on Google. When I had a bad experience recently and provided my feedback in a SURVEY, in the spirit of good communication to a local business I was proud to patronize, I got banned. They told me I was no longer welcome because I wrote a “nasty review.” No I didn’t. I responded to a survey after my last appointment. A survey. Asking about my experience. So I shared.

When I visited today people smiled and said good morning. They seemed like they had adjusted their behaviors. Guess not. Guess the boss has decided she can pick her customers. Rude. Jeez if you don’t want to hear about your customers experience maybe don’t send out surveys.

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