Blanca Posadas14 days agoFrom
The receptionist that always wears a sweater is rude. I had an appointment at 10am. I arrived earlier and was told I couldn't check in only 15 min. Before the appt. I understand but it is 10:50 and I'm watching everyone get called in and we are the last ones in the waiting room. When I ask how long it will she gives me rude tone of voice she can't tell me. Will be changing all my kids PCP. Do not recommend. If the receptionist would give us more empathy and explaining of why they are taking long to call us back. But the receptionist giving me a bad response. Shows how profesional and how much they do not have customer service.
Sarah Romero14 days agoFrom
My boys had the same doctor for many years Dr. Roldan, she was amazing. She moved into this building and everything changed. The wait time with an appointment is very long, even if you ask for your Dr. they may not get you scheduled to see them. I called the office asking a question about my sons shots and the lady on the phone sounded like I had just asked the world of her and wouldn't look up anything, she told me to call the previous office that the Dr. used to be in. I called back and talked to another lady who was helpful at the same office, she looked up the information and told me exactly what I needed to know. I answer phones and deal with customers all day and would not make someone feel the way the first lady made me feel.
Jacob Guinn14 days agoFrom
We were prescribed vitamins for my 1 year old daughter that aren’t covered by our insurance and the pharmacy requested they change the vitamins to something within our insurance since we can’t pay $300+ every time she needs a refill. This isn’t the first time we’ve had trouble with them processing request. We’ve waited weeks before just to be denied without any explanation or attempt to help my baby get her required prescriptions. When we learn from the pharmacy that the office hasn’t yet processed the requests we try to get word from the office itself and nobody answers or they give a vague “call back another time” response. We will be leaving this office because of these things and other things as well. Thank God I seen these issues within the office while my baby needs just vitamins and it’s not something more serious because I could not rely on them for the most basic things. They are horrible at communicating and solving problems but I have a feeling they’ll respond to this review quicker than they respond to request and calls from worried parents and patients.
