FuyuShinju2 months agoFrom
Eric and Zac were amazing! Got in at around noon and had everything done an hour and a half later on super late notice. Will definitely be moving with these guys again!
Erin Sanchez5 months agoFrom
The team that helped us, Nick I believe, were incredible. They were prompt, efficient, careful, quick and cordial. I am so happy with this company. All fees were discussed through email, in person the day off, and described again before payment was taken. There was nothing hidden or surprising. We would absolutely use them again. No damage to anything in the house or to the furniture, as everything was wrapped with care.
Dominic5 months agoFrom
We hired this company to move us out of our home and hold our stuff in storage until our new home was ready to move in. They sent over an estimator who took pictures of every room and the items that needed to be moved and stored. We were assured that our furniture would be wrapped and protected while they held it in storage. The estimator told us they would need an additional truck to load out everything all at once and we would be charged extra for the second truck and drive time. On the scheduled moving day, they showed up with two small moving trucks and six movers. Most of our stuff was boxed and staged in the garage. They loaded the boxes relatively quickly with dollies, then disassembled and wrapped up our furniture in about 5 hours. Months later, when our new home was ready, we scheduled to move our stuff back in. On the scheduled moving day, no one showed up. We had to call Rockstar Pro Movers several times to determine why the moving trucks didn't show. We were told they couldn't get access to their warehouse where our property was being stored and they would have to reschedule the move. We couldn't understand how that could be possible but reluctantly rescheduled. A few days later, a different moving company showed up driving trucks with Prof Moving & Storage on the side of them. We asked them to put all the boxes for each bedroom in that room and the rest of the boxes could be placed in the garage. Moreover, we asked them to move in and assemble all the furniture in each room. As the trucks were progressively being unloaded, we started to notice that we were missing some furniture pieces and it seemed like not all our boxes had arrived. We also noticed some of the furniture had been seriously damaged. When we called Rockstar Pro Movers to find out where the rest of our stuff was we got transferred to voice-mailboxes that were full and talked to representatives that promised to call us back and never did. Eventually, Rockstar Pro Movers admitted that they lost a pallet of our stuff in the warehouse because it wasn't labeled. After paying good money to have our property moved twice, and paying an expensive monthly storage charge to keep our property safe, we feel like our things were treated with little respect. Furthermore, Rockstar Pro Movers never found all of our property and we regret hiring this very unprofessional business. Now, we are forced to file insurance claims for our damaged and missing items. Don't book with this company.
Main location13609 Victory Blvd #245 Van Nuys California 91401 US(323) 762-5668
