Although many companies have gone out of their way to help people during and after the pandemic, Shaw determined that it is time to tighten controls and make it harder for those people whose credit was impacted as a result of the pandemic, to now make them go through the embarrassment of a credit review. I arranged with Shaw to spend over $225 per month in services, all done no questions asked. When the glass on my phone cracked, I went to them to hear the type of phone I can get will depend on my credit report. I was shocked. Many of us seniors (and our credit) were seriously impacted by COVID I will have to chat using two dixie cups and a string. Thanks Shaw for your overwhelming support during and now after the pandemic.
i had shaw for many years and found the service really good! I'm cancelling now because my new roommate already has shaw so im sharing her wifi. I've been trying to cancel my internet service for about a month over the phone now and they've made it impossible to speak to anyone. I spent about 3 hours tonight being on hold or waiting for a call back. when i got my call back after going through all the menus for a cancellation, they would tell me i needed a different department and then put me on hold while i transfered. They wasted about 1 hr worth of my cellphone minutes by doing this. I don't think they ever actually routed me to a cancelation department, and that second round of hold never offered the call back option. Pretty slimey, guys. Going in to the physical store tomorrow. Thank you! There was someone at the physical kiosk who helped me right away, and cancelling my account took less than 10 minutes (whereas it took 3 hours on the phone and nothing came of that) To reiterate I moved house Nov 15th and have been phoning and spending over an hour on hold every week until now. Definitely can't blame it on the holidays.) I'll probably have Shaw again in the future, but it doesnt work in my new apartment the way it is.
