Primary Location
Amenities
Accessibility
Wheelchair accessible entranceWheelchair accessible parking lot
I was going here a few times a month and I initially had a good experience. I always had my child with me outside of the class room while I was in class. A few weeks ago I drove an hour from the valley to attend a sunday pole and stretch class , and for the first time in all of my past experiences of bringing my child with me, staff did not let my child sit outside as usually done. The staff and owner decided to then (after months of not doing so) enforce their no child policy and put me out of class that specific day.
Staff had let me know that I could attempt to speak to the owner to see what she would say about my daughter sitting outside of the class while I attended. After expressing my concern of wanting to take class (via telephone) to the owner and after driving an hour, she was very rude and hostile about her policy that was now being implemented and addressed of no child allowed in her studio due to state permits. I did not argue with her or get upset however I then let the owner and staff know (via email and phone) of my intent of canceling my class pass membership because of their newly enforced no child policy and overall.
This was a very petty amount of cash for the membership pass however the business still tried to charge me a membership class pass fee for the following month because of their “30 day notice cancellation” policy. Because of their mistreatment towards me as a customer and human being , and the overall principle I disputed this transaction since I was not allowed to utilize the service as I have been.
It’s unfortunate that this business could not properly manage customer relations, and that I will no longer be able to attend class due to their style, lack of communication and unprofessional ethics. I had every intent to be a consistent and longterm student at this establishment as I had made investments in their academy program.
