I take excellent care of my Subaru Outback. Many people have commented that it looks brand new - it’s a 2002 Limited model. This is where things get interesting- Bulbs in my dash were out immediately after they worked behind the dash to adjust the original alarm system. The young guy behind the counter ( I think his name was Josh) said it was “just a coincidence” and would not take responsibility. Fast forward 6 years later, the same bulbs magically came on, albeit more dimly. So his excuse of “ well it’s an old car with old bulbs” was just an excuse to not go back in to repair what they messed up. I knew the bulbs were out because of them messing around behind the dash and it wasn’t a coincidence.
Josh also tried to scare me into buying a new transmission from them, same guy saying I “might get thrown through the windshield” if the transmission fails while on the highway. I got a second opinion and guess what? No transmission issue. It was something else. By the way… 8 years later and no issues with my transmission. Don’t trust them, especially if you are a female. Other reviewers said they were “honest”- well… not to me.
