Called after I broke a pipe. Frank answered and offered to come shut off water as soon as he could. I had water off and Frank said his Team would come fix my problem first thing in morning, at 8 to10 they were to arrive. I called Frank at 8 and said I am ready. He said he himself would be there in a few minutes. My problems got fixed. I liked them so much I decided to have some drain cleaning and a difficut tub drain replaced. They plugged me into the schedule knowing I needed my repairs done quickly. I have Frank now as a friend when I experience plumbimg emergencies. So glad to know these guys.
If you mostly care about speed and price, Rooter-pal is great.
If you also care about quality and attention to detail, not so much.
After a water damage incident in our basement laundry room, we had the walls open and thought it was a good opportunity to get some of the plumbing fixed and install new shut-offs/hose-bibs before repairing the drywall.
Rooter-pal installed a new laundry box, a water hammer arrestor, added new sink lines, repaired a water line to our fridge, installed frost-free hose bibs, and installed new water shut-offs for the hose bibs. And hydro-jetted our french drain system.
During all of this, one of the workers pointed out that since we have a gas water heater, it should be elevated off the floor to prevent a fire from flammable liquids when parking the car near it. I called the water heater company to confirm, and learned that practically all gas water heaters manufactured after 2004-ish no longer have this issue. They are flammable vapor ignition resistant (FVIR). Having such outdated knowledge should have been a red flag.
When they installed new lines, they didn't cap off the old ones--which could eventually lead to a future leak. We had to call them back to cap them off, the first time was no-charge since they returned for other work, but the second time we realized they didn't cap off another one we were charged $250 for the 10 minutes it took to cap it.
When we finally got new drywall and put a laundry machine in there we discovered the laundry box is way too small--the water valves barely fit. And the water hammer arrestor isn't stopping the hammering that occurs when the washer fills (video--sound on).
We've already given them thousands of dollars, and don't want to bother having them come back to charge more to fix these things.
They were all nice people and thoroughly checked things we were concerned about, just not very detail-oriented. The owner was constantly on the phone booking other jobs, so it's clear they are often in a rush to finish up so they can move on to the next thing.
