Nancy Hernandez5 hours agoFrom
This location provides horrible customer service. After wait in line for over 15 minutes because they only had one cashier, mind you two manager where in the front gossiping about another manager, i processed to make my return. The cashier said she had to get approval from the manager to return and item I had my receipt but apparently they couldn’t return it because of the tag and the price. After waiting another 10 minutes for the manager to come to the front. He didn’t address me or even acknowledge me he just said you guys need to check the information before you make me waist my time and come to the front rolled his eyes and walked away. The loss prevention then told me. Mind you I was standing there next to him so he could have spoke to me. So I asked if he could call him to come and speak to me. The manager declined and sent someone else. They ended up telling me to go back to the strore. I refused because I had my receipt, the receipt very clearly said what the item was and the price matching the shoes. He was just being a completely incompetent. Didn’t even take the time to check the item. They have such a hard time assisting a paying customer but don’t mind waisting time following the person who walked out of the store with alot of clothes. After speaking to corporate they told me the same thing if you have the receipt and the item clearly says what it is why are they giving you a hard time. They went ahead and processed the return but it should not have taken the 40+ minutes to do this. They said the store manager was Luis he completely incompetent ! Ross needs to do better at promoting people who clearly aren’t qualified to do a job!
Stephen D'Anjolell5 hours agoFrom
Ross is good I get my bartender white shirts and socks wallets sometimes underwear and tank tops if they have them they also have phone equipment as well
Gary Sakamoto5 hours agoFrom
I'm just shopping for clearance sales, but rare in my size. I do search around and find clothes in other locations. No simply shopping here.
