Narine Harut24 days agoFrom
I was pleasantly surprised, how clean, well organized and maintained store was, great customer service, I asked to show me something from jewelry case, and he did right away, and also he offered his help, in case if I will need it.
Rory Liu24 days agoFrom
Not being mean. Store closed at 8:57pm today and I was not allowed to check out something real quick. Disappointed.
Zee M.24 days agoFrom
Issaquah Ross near Gilman tops as worst Ross store EVER for simple, straight-forward return transaction! Neg stars! Worst hospitality for welcoming profl visitors in town helping this city. I’m sharing the exp on here and ALL my social platforms. Wouldn’t be surprised if someone filed a lawsuit for false accusations practices and targeting persons of color, elderly, or those w disabilities. Prior to my return transaction, a tan middle-aged Indian/Middle-Eastern/Asian w shoulder-length brown, highlight hair clerk was picking/making comments to customer before me, a father w down syndrome son patiently waiting to complete their transaction. Clk and mgr on duty (a white, blond, short hair cut, blue-eyed male) both made for an ignorant, incompetent, unintelligent duo, poorly trained exhibited, prejudice, use of extremely poor judgement obviously intentional about avoiding yet another ret, neg for the segment. The low-level inexpd assoc/clk falsely accused me of wearing the shoes (never, absurd, stupid, ridiculous!!) immediately pulled from bag when actually purchased for elderly parent, barely assessed by touching and looking, just looked at inside soles not checking bottom soles (solid not discolored and never worn), makes statement “they’ve been worn. I need to get the mgr.” This was a multi-brown/tan multi-tonal colored shade comfort brand sandal purchased on behalf of elderly 2 days prior. I exclaimed “That’s ridiculous! It was just purchased… never worn!” She barely looks at it again and says “It’s been worn.” Told her “they all look like that with the solid brown inner sole. If you compare it w the other shoes they all have that same distressed color and texture… It’s pretty obvious if you look at it! I worked in sales before too! You barely even looked at it to make such a stupid call. Didn’t even look at the bottom soles to tell they’ve NOT BEEN WORN.” If she was indeed color blind, she made the poor judgement call, which I was already being targeted/profiled as a POC in work scrubs entering and going straight in line. The MOD just corroborated w the clk saying he’s never seen it at the store (laziness), barely looks himself giving that lame excuse too lazy to find item to compare, and defaults to encouraging to bring to the other store bc they can see on the video. I’m like what the hell kind of accusation he’s insinuating now??!!! “Look at video?? (Stupidly saying as a “scare tactic?” like I stole when clearly a receipt). Doesn’t make any sense! What does a video have to prove when I’m just bringing shoes back in the same bag w the same receipt. This is the kind of low-level Ross assoc at it’s finest insulting intell. This store needs a lot of help as indicated on their window posting “We Are Hiring.” Told the female clk instead of making false accusations all she’d to say she’s getting mgr to okay the return. Jumping to conclusions w false accusations just makes her look stupid and is prejudice. She completes the return for only one of my items as “able to compare” (lies) but completes it with a smile/smirk on her face as if she was proud of her actions when if behavior w wrong person, other than myself, could’ve potentially exacerbate to something worse. Thus, creating a more hostile situation. To proceed unethically in this world w those practices is purely JUST WRONG, EVIL! Upon leaving store, told the mgr that it’s disappointing they’d treat me like that just to avoid being neg for a segment (observed mostly returns, low customer volume for conversions, and hardly any items to purchase in the store). “I was planning on doing more shopping after my return, NOT ANYMORE!” I was able to return the sandals to the Sea Ross purchased from smoothly! No issues! Huge night/day contrast! Sea Ross was on another upper-tier intell level of optimal service. Easy breezy! It’s a shame the low-level of audacity the Issaquah Ross assoc/clk and MOD go thru pulling out worst strategies, prejudices, and all, just to avoid neg segment(s), and avoid having to explain selves to their bosses for processing a $25 ret. NOT WORTH IT!
