Teresa (not sure of her spelling) who works at the Roseburg location is absolutely rude and completely unprofessional. I went to the store today st 930am and the store opens at 9am. I get up to the door and there is a sign hand written on a piece of paper saying "closed" with no further explanation as to why. I looked to make sure I was there at the correct time, I was, and peep in the window and see all the lights are on with only one employee in sight. I knock on the door and wave to her and ask if she knows when the store will open. She aggressively cuts me off and yells "I don't know, I don't know when we'll be open, the registers aren't working" while waving her hands frantically at the registers. I'm assuming I was not the first to ask as there were multiple people waiting in their cars. I told her that maybe she should put an explanation down as to why they were closed and advise the open time is unknown so people weren't waiting around in hopes it was just a short delay. While I'm offering this opinion to her she again cuts me off yelling "I'm not talking to you anymore, we're closed." Either way, I'm a customer and should be treated with respect. Closed or open. Especially while you're in store. I spoke with corporate and hope she will be educated and trained in better customer service. Teresa is a shameful employee who is absolutely terrible to customers and I'm sure I'm not the first one she has treated poorly.
Ross, in Roseburg, is the ONLY retail store open till midnight, for this 2023 Holiday Season. I knew the pickings would be slim, 2 days before Christmas, but was able to grab some items. Store was clean. Clerks were friendly And helpful. Prices were as expected.
