Lala Berrya day agoFrom
Aisle are too close together. You can barely walk down them. And lines too long when I was there. But they always greet you as soon as you walk in the store and polite at the register when checking out.
Zo Mc Clellana day agoFrom
A great Ross inside of the Carson mall has been years since I've been there I walked through the whole Mall it was great Ross had great products was clean and had very friendly employees
Danielle E. Sherroda day agoFrom
In addition to the extremely poor condition of the inventory, I was verbally abused and treated very disrespectfully by a Ross employee named “Joan” who treated another customer in the same fashion. Joan screamed at a customer in the fitting room area and then turned her ire on me when I simply asked the location of the restrooms. She barked “we don’t have any restrooms back here”. When I clarified that I was asking about the presence of a restroom in the store generally - not the fitting room specifically -she screamed at me and lied that the store had no restrooms (the manager Hortensia later advised me that this was untrue and that the “bathrooms were down” - whatever that means). I informed “Joan” that I didn’t appreciate being verbally abused and she responded that she “had already reported me (for what, I have no idea) - apparently in an effort to intimidate me. Her improper and unprofessional behavior towards me and the other customer appeared to be motivated entirely by racial bias. My retort was, of course, that I’d be reporting HER to Ross corporate and management. I asked several employees to get the manager for me so that I might file a formal complaint. I had to ask THREE different employees to get the manager before, after some time, “Hortensia” the manager on duty came over. She appeared entirely unconcerned by the abusive conduct simply stating “I will try to speak to her.” I also advised the manager of improperly charged/labelled items, the extreme long lines at the checkout (only one cashier was on duty the entire time) and the overall poor condition of the store. A horrific and miserable experience that I will be reporting to the Civil and Human Rights Commission.
