Delivery tonight 5/19 from Rohnert Park location. Paid for extra sausage and mushrooms but didn't receive what we paid for in addition to the pizza being barely warm. Several weeks ago we ordered the exact pizza and received what we paid for. Called and spoke with Mananger Alyssa and she stated the ingredients are weighed and people in training probably didn't weigh the ingredients on our last order so we were given extra toppings by mistake. The second issue of the pizza temp was excused by her as well stating the driver probably had several deliveries and because of that our pizza isn't expected to be hot. Alyssa didn't like the fact that we disagreed and stated she wasn't going to argue. We asked for a Regional Managers name and she said we don't give those names out. Her solution was hanging up on my husband. Clearly, she requires more training as a manager in addition to working on her customer service skills and increasing her level of maturity. In some cases the customer isn't always right but not this time. Excuses in liew of solutions doesn't work. We'll spend our money elsewhere.
Update: Alyssa called later tonight and stated to my husband she'd give a full refund. When he said he'd like to respond she talked over him and hung up! I'll pray for you, Alyssa.
Thank you Cindi for following through with a conversation and a resolution. Ellen 5/21/24
