I am giving Royal Blooms my highest praise.
Planned a trip to Disneyland to celebrate my wife's birthday and purchased a bouquet for delivery from here. They were very easy to communicate with because they do texting and IG.
Spent $100 on the whole arrangement, including delivery fee. I asked for the flowers to be delivered to our hotel so that it could be in our room when we arrived and my wife would be surprised.
Disappointingly, when we arrived, the flowers were not there. (We arrived around 10 or 10:30pm bc of a later flight and we got dinner when we landed).
The next morning, I texted Royal Blooms to find out what happened. They confirmed delivery had been complete and said it was left with the concierge. I said I would try to figure out what happened at the hotel then.
There was no communication the rest of the day because we were at Disneyland and I was playing phone tag with our hotel to find out where the flowers were. At some point, I was able to get a hold of the concierge who confirmed that the flowers had been delivered the day before and delivered to our room this morning after we had left.
Around 6:30pm, I got a message from Royal Blooms saying that they delivered a couple of other items to make up for the botched delivery. I was incredibly surprised because the hotel was the one that didn't complete the delivery. Royal Blooms did everything they were supposed to. I was flabbergasted by how thoughtful this florist was.
Throughout all of our communications, Royal Blooms was professional, polite, and punctual. They went above and beyond what they need to do. Not only that, the arrangement they put together was absolutely stunning and my wife loved it.
Sharing photos. The bouquet is what we ordered. The bear and the glass rose were the extras. I can't praise Royal Blooms enough. They are fantastic.
