Royal Moore's service department is extremely disorganized and provides anything but good service. This was my third very bad experience with them (I wouldn't have given them a 3rd try but ordered a roof rack and cargo container on Buick's website and it had to be shipped to a dealer). I bought it from Buick and paid online for the dealer to install the roof rack as I wanted it to fit correctly and be put in the right place for the cargo container. They installed it incorrectly, the container pushes back on the antenna and doesn't allow the tailgate to open all the way without hitting the antenna and container. They also didn't give me any of the product manuals/instructions to fix it myself. I don't know why they bother scheduling appointment times as in each experience I've had with them, they seem to just get to your car when they feel like it and don't call you when it's ready (one time not even servicing my car after waiting weeks for an appointment with no communication about the it). On the invoice I received they also quoted the dealerships regular price for the parts I got and it was DOUBLE the price I paid directly on Buick's own website. I don't even want to deal with them again to fix the roof rack because it is always a hassle and takes longer than expected. You can't run a business charging exorbitant prices and having terrible service.
There is obviously very poor/no management that cares about running a good business. I don't blame the employees I talked to as they mostly tried to be helpful and were working within a very disorganized system. They have a big sign next to the service desk that talks all about Royal Moore's commitment to good service and to let them know if you're not completely satisfied. The only method they have of contacting them is a generic business card that says Assistant Service Manager with no name or email address and the general dealership phone number. They obviously don't actually want any feedback on their service.
