RSSA Home Improvement

Resource for home appliances like air conditioners, refrigerators, dishwashers & laundry machines.

I went here a few times, looking to purchase appliances for my kitchen. While the initial customer service seemed very nice, they failed to follow up with my quote until I contacted them myself. Rather than receiving the quote from the person that helped us, it was passed off to someone else to do. Not surprisingly, they ended up sending me the wrong quote. That's when I decided it was time to move on.

I tried pretty hard to resolve my issues with RSSA over the course of many months, and they just seemed to lack any will or interest in meeting the very basics of customer service. I don't like to write poor reviews, but I tried (hard) to give them a chance to come through. At this point I would feel bad if someone else had a $5,000 deposit held hostage for so long and I didn't share my thoughts.

This started with a nice meeting with Ali at RSSA about potentially getting cabinets and other appliances and items with them. I was asked to put over $5K on my credit card to hold as a deposit. I should have known better. I won't go into too much detail, but after deciding not to get cabinets with them, they tried to make us spend the money with them instead of cutting us a check or reversing the charge. They still have a few items of ours and will not give them to us or refund the money despite multiple email follow-ups with Jerry and Ali over several months. I'm kind of done at this point. Live and learn.

Love this place!!! After headaches from dealing with some of the knuckleheads at Home Depot and Lowes I decided to try RSSA. Every single staff member was very polite and knowledgeable. Despite not knowing what I want the sales staff were very patient and friendly with me. Didn't plan on buying a washer but ours broke down and they made the process so easy and stress free. They even have a cute dog sitting behind the sales desk.