Dan Schag18 days agoFrom
Dr. Ruder's office took a last minute appointment for my wife who had developed severe pain symptoms in her neck which needed a) immediate assessment and b) immediate treatment. His staff and office were friendly and accessible. More importantly, Dr. Ruder took my wife's history, showed appropriate empathy, and provided effective treatment injections into trigger points that resulted in immediate improvements in my wife's pain. While this treatment was not the focus of his particular specialty, he acted because my wife was in severe pain and needed help. Dr. Ruder was completely professional in advising us of our options and directing us to a sub-specialist for follow up. The main thing we liked about Dr. Ruder was that he treated my wife in a holistic and humanistic manner. I propose that most physicians in this situation would have said, 'lady, you have a real problem here and you need to find a neck specialist on Monday when their office will opens.' I'll take Dr. Ruder anytime.
Roth Lance18 days agoFrom
I had cancer on my lip and in the corner of my mouth Dr. Ruder removed the
cancer 10 days ago and it looks as if I never had cancer on my lip and mouth.
He removed all the cancer and as important as the cancer was to me so
was the reconstruction part of the operation. He was fantastic.
The Dr. totally explained all aspects prior to during and after
surgery. The doctors staff are all very nice and friendly. I can highly recommend
Dr Ruder as a fine E N T and a Picasso of Reconstructive surgery.
Shely Salem18 days agoFrom
Disregard for patients. I made an appointment with the front desk after telling them my insurance authorization was approved. I take time off work, drive 30 minutes, and get almost an hour early as directed in the email to fill out paperwork. After filling out paperwork the front desk tells me since I have an HMO the doctor will only see me as a telephone visit. No one told me this when I made my appointment so how am I supposed to know that? But the front desk says it’s the office policy. I can be rescheduled for 1 week later that lll get a call from the doctor during a 4 hour window. Not even an actual appointment, so we should expect to wait 4 hours for a call for the doctor to then see me in the office. Even though I’m already there. So I asked in several ways for exceptions since I was not told this prior to coming but there’s no budging. This is a disregard for the patients time on the office end. So I said my appointment is now anyways and I would be with the doctor at this time, I asked the front desk “can you ask the dr and explain my situation and ask if he’s willing to 1) see me since I’m here, or 2) do my telephone appointment during this time. Since he’s scheduled to see me anyways. The front desk reported that the doctor said no. So this is a disrespect of the patient’s time on the physician side as well. If there’s a blatant disregard for the patient on both the managerial and doctor side then I can’t imagine how I would be treated under the knife. This scenario is just bad practice and payers and patients should know this before giving their money to this physician. There are other ENTs in Los Angeles who respect their patients.
