Primary Location
Amenities
Accessibility
Wheelchair accessible entranceWheelchair accessible parking lot
Service options
Onsite services
***In Response:
I had to call several times to finally get ahold of someone, and she told me she would get “right back” to me since her system was down. I then had to call back 3 hours later.
As far as deleting my IG comment, how did you know I had spoken to someone? It was deleted before I had called back and spoken to her after system was back up.
I’m not really sure what’s so confusing? I tried several avenues to get ahold of someone during your business hours, I left a message early in the day and didn’t finally hear any info until approx 4:00 pm, and I had to call back to get that info.
A couple of years ago I had the same exact issue and it took over a month to get our sweatshirt then. So I was quite concerned that we would have another issue again this time. It seemed to start off the same way, with no answer and no promises followup.
It seems a common complaint in all the reviews I’ve read.*
We’ve now had to deal with this company twice, because unfortunately they seem to have the monopoly at all WA and Oregon events. The first time was two years ago. We ordered a sweatshirt at the OSAA XC State meet. They said they would ship my order and it took over a month to finally receive it after several unanswered calls and emails.
This time my son ordered online. I can understand the processing time. My biggest issue is the awful customer service and response time. I called this week to check on our order from 3 weeks ago. I tried several avenues to contact them because I had so much trouble last time.
Phone: The phone rings about 10 to 15 times until a voicemail finally comes on. I left a voicemail on my first call. And then called 4-5 more times throughout the day. The voicemail at this time is outdated with their summer hours and it is now November. When someone answered the phone finally, she told me her system was down and she would get back to me with an update. Three hours later I had heard nothing back so I called again. She did answer and told me she was “just about to get back to me” (ya right) and that the sweatshirt was not ready, and that they take 14 days to process. She also told me she would go down and ask them to push the order. (Also doubtful)
Email-They quote that you will hear back within 24 hours, but filled out the online form and haven’t heard anything since the email I sent Thursday. Spam folder was checked.
Instagram-I sent a message and commented on a reel stating I was trying to get ahold of someone. They didn’t respond to the message, and they deleted my comment. This seems very shady to me and upon looking at their page, there are shockingly few to no comments on any of their posts unless it’s in support. If you look at reviews it’s all the same complaint, so I find it highly unlikely that no one comments on their posts.
All we wanted to do was check the status because it had been so long and after last time’s experience I was worried. It shouldn’t be that difficult to get the answer to that question.
Products are fine I just can’t understand the lack of response, and I don’t understand why these venues keep using them.
What a Mess at State in Selah who knows if we will ever see our sweatshirt you may need to hire some Good Help or more help for next year so many annoyed Parents coaches and Ball players!! UPDATE: ONE MONTH LATER— We still HAVE NOT RECEIVED OUR overpriced State sweatshirt and patch And probably never will! DO NOT ORDER from this place. EVER!!!
