Saddleback Carpet & Flooring Inc

Recently had Saddleback Carpet and Flooring install new carpet and engineered wood flooring in our house. The entire experience was exceptionally good. Jerry Lorito, the owner, and Erika Chavez, the chief administrator, were knowledgeable, very honest, and continuously interested in ensuring our unique circumstances were met. They have an extensive selection of all hard surface (vinyl, tile, laminate, engineered, and solid) and carpet to choose from. If you find something that they don't exhibit or carry, they can still get it. Their prices are very competitive and they are willing to negotiate, a little! They give an easily understandable estimate of the amount of materials, time to install, and cost. Once you have signed a contract, they proved to be timely with the receipt of materials and a schedule to install. Our wait was about 10 days, but often it is much less. The rubber meets the road during installation, since if your new flooring is not installed right it ruins the whole experience. Ensure you faithfully complete the pre-installation checklist, as the installation will go very smoothly if you do. We had a separate carpet crew and a wood flooring crew. Both pairs of installers were very experienced, showed up on time, and worked very hard, to well after normal quitting time, if needed. They use quality installation materials (such as carpet padding, glue strips, wood floor glue, etc.). They take the time in preparation to ensure the product will fit and install correctly. If any issues arise during and after installation, Jerry ensures they are addressed quickly and correctly. Bottom line, Jerry and the entire team at Saddleback Carpet and Flooring can be counted on to do things right and to the customer's satisfaction. They are highly recommended and are deserving of your business.

Came in on a Tuesday and my carpet was installed on Friday! Jerry was so helpful and easy to work with. He helped me pick out just the right carpet for my stairs and it goes beautifully with my tile and staircase. Don't waste your time with one of the big box stores. Jerry truly cares about his customers and his only concern is that they are happy.

Jerry and the team at Saddleback Carpet & Flooring are the BEST!! Great advice and great service. Mike & Mike who did the install did a superb job. I will absolutely use them again in the future and will not hesitate to refer them to my family and friends.