The butchers at this place are freaking rude and incompetent. A few weeks ago I needed something from the cold case. Stood there for a good 5+ minutes waiting to be assisted. Called out "hello? Can I get some help please". Butcher looked at me from the back, and then kept packing. I waited a few more minutes in silence. Called out again. No reply that time so I left.
However, today 6/29/24 around 11 am, was just disrespectful. There's an Asian couple waiting to be helped at butcher cold case. I stand behind them. We wait. We wait. We wait about 8 minutes. I lean in to see if there's a butcher in back, say "hello?". There's three dudes back there. Two of which look directly at me. One wasn't even doing anything, just standing there while the other two were prepping. All trying to hide behind the station. No reply. I step back again behind the couple. A third woman gets behind me. I assume they butchers are just wrapping up something. Odd it takes three whole dudes but it's pre 4th weekend, maybe busy. A few more minutes go by. One of the guys then walks to the counter. Looks at all of us waiting there (the one who was doing nothing so far), and then turns around to go back to the group. Rude, but ok, they know we are here and still refuse to assist. A fourth person gets in line to look for something from cold case. Wait even longer. Finally a younger fourth butcher comes From over by the dairy direction. Says "sorry, those guys are really choosy about who they help". He then proceeds to assist the older couple and the woman waiting behind me. I guess they were all waiting for something to be wrapped. As he walking away I ask if he can get me a pound of shrimp, as the other 3 dudes won't even address customers, he reiterates, "these guys aren't really helpful", and thankfully he gets me the pound of shrimp. J thanked him profusely for assisting. It took over 25 minutes to get a pound of shrimp with 4 butchers on hand. I don't blame the younger guy, he was frazzled and apologetic, however the other three guys could have answered, said "please wait a few while we wrap up". 25 minutes to get a pound of shrimp is just terrible customer service. Anything to at least acknowledge people waiting for them would have helped the situation.
I tried to let customer service/manager know, but the customer service desk was "closed for the day"(sign). Explains a lot, ya know?
As I stood there, no customer was rude. No one was yelling or demanding. We were all just trying to buy groceries.
To the younger guy who got me my shrimp, thank you. I'm really sorry you were getting the brunt of everyones impatience while your team stood there letting you drown. Hopefully management reads this and recognizes you were going above and beyond while your team slacked off.
