Adam Eller13 days agoFrom
This location has always been kept so clean. I love it. The staff has always been friendly and helpful. 10/10 would recommend
Robert Cook13 days agoFrom
I really hate having to do this, but at this point after a few times being hung up on after requesting a manager this is my only recourse. My wife and I regularly shop off the clearance section and usually never have an issue. Today however we met a male employee who was severely unapproachable, and seemed to really hate his job. After every clearance scan he would audibly sigh. Hey I get it. It causes more work for the employee. Not such a huge deal. Until he started skipping the discount code scans. In all he missed close to $20. There was no one present at customer service so we decided we would call on our way home to get it remedied quickly. We gave our story and asked to speak to a manager. The employee on the other line (presumably Earl) then disconnected the call after saying he would get a manager. After calling back a few times with no answer we have given up and will choose to skip our trips to Safeway going forward.
Jesus Jesse Gonzalez13 days agoFrom
The experience I had at this store yesterday is literally the worst experience I have ever had in my 45 years. BARBARA seems to be in the wrong profession. I’m waiting in line and watching the interaction between Barbara and an elderly woman. The elderly woman had issues with her chip and Barbara seemed to be annoyed but ended up helping her and even came around to load the groceries into her cart. As I approached I did the typical smile and how are you small talk. She ignored me. She then closed the register making me her last customer. I made a comment about always wanting to make sure that I properly arrange the items to make the bagging process easy for the cashier. She looked at me with an annoyed look on her face and didn’t respond verbally but the point was taken that it must not have been to her liking. While scanning my items a customer walked and up and placed items on the belt and was immediately scolded by Barbara who communicated her lane was closed. Keep in mind it wasn’t, “sorry, but my lane is closed,” but rather “uh I’m closed.” I started to make excuses in my mind like maybe she is having a bad day. A second customer approached and was met with the same hostility. The game changer was when a cute older couple walked up appearing to be in good spirits and laughing and was met with the same cold “uh I’m closed.” This couple looked as if they could be my parents and I immediately felt like something was very wrong with this cashier. With her blatantly ignoring anything I said and her refusal to be courteous in combination with her treatment of people walking up not knowing the lane was closed was enough for me to let her know how I felt. I simply, and in a calm manner said “you are very unpleasant.” Her response was “well your unpleasant too.” How would she know I was unpleasant being that she ignored me the entire time. I was shocked by her calling me unpleasant when I was nothing but friendly with a smile on my face. To do this whole “no I’m not, you are” response is definitely and strong indicator of her character. I told her that I would be sure to mention her response to corporate and her last words were “yeah, I’m sure you will.” I am completely shocked by this. My family and I have shopped at Safeway most of our lives. This type of behavior and lack of self-awareness is rarely ever adopted overnight. This is something that has to be a norm for her to nonchalantly call me unpleasant and respond to me in the manner she did by saying “I’m sure you will,” when sharing that I’ll be communicating all of this to corporate. I really hope there is a video and audio capability in order to hold Barbara accountable. I’m waiting to hear back from the district manager and I truly hope that if the audio and visual capability is available that he could witness the worst grocery store experience of my entire life. I have an MBA and working on a Dba and I have studied organizational behavior in-depth, which is why I internally made excuses for her thinking it was just her having a bad day. I truly hope that the district manager could hold her accountable. If you can’t do the simple task of being friendly and self-aware, then you are probably not in the right industry. It is no surprise that the competitive business landscape is putting more of an emphasis on Emotional Intelligence rather than IQ, and this is a perfect example.
