Hello, to whom it may concern
My recent experience at Sally’s Beauty had been very unpleasant. On August 1st 2023, 3876 Center St NE, Salem, OR 97301. I went in to purchase a perm. I’ve already bought this specific item from this location before and hold an authorized license to do so. When I walk in I get a perm and the woman working within those hours informs me she will be with me. She continues to hold a conversation with other customers, while I waited so, I opened the top of the box at the check out to read it. The same woman on job then accuses me of stealing and states, “ you can’t open that, you’re stealing” in a very loud manner. I told her I was going to pay, I was reading the instructions on the product. She continues by stating, “I don’t know if you have money on your card.” I told her I had money and cash. She then tells me I need to bring in my license and can’t purchase the product. I told her I’ve bought from there before, she continues to argue with me. I then told her I’d bring my license. I came back to buy the product and show proof. While doing so she tells me she can’t sell the perm to me because I don’t know my building number and the address didn’t matter without the building number. I then ask to get her name and she told me she doesn’t have to give that information out. I ask to speak to a manager and she stated she was the manager. After, I asked to speak to somebody above her and she still insisted that I had an attitude. In conclusion, I asked for the number to customer service for a complaint and she wrote the number down horribly, after I couldn’t read the numbers I asked for the pen to rewrite it. The “manger” yells at me and very adamant about me saying please or else she wouldn’t give me the pen. And she yells at me about not having manners. I ask her continuously for the pen, and she finally gave in. When the “manger” gave in she flicked the pen at me. And I let her know she was being very rude and made me feel uncomfortable. She walked away and let me leave without purchasing the product. After I sent a nail tech inside and the woman sold the perm to her, although she doesn’t do hair or hold a license to do so. I would like this woman to be fired or on leave for not serving customer service or trying to find a solution to the misunderstanding of my recent experience.
