Salty Dog Wash

We booked an appointment online 2 weeks in advance. The appointment duration was 1 hour. When we got to our appointment. I was told to pick up my dog in 2.5 hours bc it was a holiday weekend and busy. I should have just rescheduled then - that was my mistake. I came back in 2.5 hours. My dog had been washed, but not groomed and was visible from the front room. He was in the crate shaking like a leaf and panting. When I inquired as to why my dog was still in the steel kennel. I was told my dog would be groomed in another 30 minutes. Then, when I told the front staff that I was disappointed that the appointment I scheduled for 1 hour in duration turned out to be a 3 hour wait for my now stressed out dog. The front staff person and groomer's position was that it was a busy weekend. My point was that if you are going to be a high-end boutique don't pack them in like the big box stores or let clients know that the 1 hour service you promised in the making an appointment in advance is not accurate. Everyone can get behind, but this is overscheduling and also unnecessarily stressful for dogs. I was calm and cool and the front desk and groomer had no real ability to understand the issue - it was a lot of personal talk like "I can only go so fast". Which is not the point. Really disappointing experience and unnecessary stress for my dog.

We have used Salty Dog for years, generally with good results. So we felt confident in dropping off our Golden Retriever for a repeat grooming. Imagine our shock at finding that the groomer chose to shave him from nose to toes, removing all the gorgeous long feathers along his legs and body. When asked why they would do such a thing, the groomer shrugged off our horror saying that it was something other Golden owners requested. We did not, and have lost all trust in this business.

The only self serve dog wash in the area!!! Thank goodness they provide this service. Always very helpful and have all the necessary items needed. Thanks for being there🐾🐾❤️