We had a reservation at 6 o’clock and got our food at 7:30. The waiter advised we eat fast or box our food. Thanks guy! Lol. The guy asked if we wanted to pay. “Um We haven’t got our food. Yet!” They presented boxes before we got food, which was strange.
No apologies from management. Missed our ferry. With out of town guests WITH KIDS. Had a wonderful time all day, then experienced, “The San Carlos”. It’s a gamble, read other reviews if you want any warning.
This place has the worst staff. The worst is the manager did not even apologize, the waiter had to. That speaks loudly. We only ordered 3 items. It took one hour and a half.
I went there years ago it was ok. Never going back. The ferry crossing time is 35 min, it took three times the time to get 3 dishes. Pathetic. “Sorry we are slammed”. As I see nobody in the same dining room. If they are slammed, they should let patrons know it will be a long wait like that up front, like other good restaurants do. Honesty, owning up to mistakes will go far.
The few bites of the smoked chicken enchiladas were tasty, but it wasn’t worth the hassles.
See photo for number of items, order time and when they ran the card (which we had not received our food yet). They brought out the food which was another mixup.
