Britt Franco14 days agoFrom
The manager did speak to me about overcharging me for the towel. She couldn't find my transactions l because she was looking at the wrong day I made the purchase 6/24 she was looking at 6/25. I ended up calling the store after she called me a liar and corrected her. She said the price was an error but if that's true wouldn't it just ring up $18 not $55? Either the system should be fixed or the employee at the time should have known that charging $55 for the Sanrio 60th anniversary towel was wrong and not the correct price. That $30 difference should not have gone unnoticed. It went unnoticed by me because I did purchase a bunch of stuff so the final price made sense at the time, nothing had price tags, I wasn't expecting it to be more than $20/$25, and the register didn't show the prices as items were being rang up. How many other people have over paid because of this shady business practice? I spoke with the manager, Emily, and she said I could return the towel to have the price error fixed and get it at the correct price. But I decided that traveling the 100 + miles round trip to fix their mistake wasn't worth it. They should just try not to scam people and I wouldn't have to travel out of my way TWICE. I will never return to this store and I suggest always double checking other stores to make sure it's the right price. Monrovia has this towel for $18 that's how I found out about the price hike.
Melissa J14 days agoFrom
I used to come in and shop in person but now that I’ve moved across the country I can’t anymore. I didn’t even think to order online until a few days ago when I was looking for a Tokidoki blanket that was sold out everywhere. I was so excited they had it and ordered it right away. The speed in which they not only shipped it out but that it arrived was awesome. It was the perfect arrival today since I’m sick and all I want is to cuddle on the couch with a blanket. Thank you so much!
Elisa Trevino14 days agoFrom
I have ordered online twice and the attention detail is great!! Their customer service is amazing! Thank you to everyone at the pasadena location.
