Savvy Bears

Primary Location

Main location41312 Big Bear Blvd Big Bear Lake California 92315 US(760) 490-1762

Amenities

Accessibility

Wheelchair accessible parking lot

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Customer Reviews

2.0

2 Reviews

Madison Woodsa month ago

From

We recently booked a stay at one of Savvy Bears cabins for a family vacation. Before checking in I confirmed that there was an ac unit due to the fact that we were traveling with our 6 month old baby and because their listing said seasonal. They confirmed that there was a unit upstairs. We arrived and turned on fans & unit and left because it was hot inside the cabin. We returned and the cabin was still 85 degrees. We reached out to our host Molly and asked if there were any fans available to put in the cabin to help cool it down. She offered to move us to another cabin that had no AC at all which was not a suitable suggestion. She also said that we could open the windows but we already had them opened hoping for a cross breeze and it didn't make a difference. The cabin remained at 85 degrees until 745 when we finally decided to leave because my baby was crying and upset because of how hot it was. They refused to give us a refund and only offered the cleaning fee back since we were only there for 3 hours. This is not how you run a business and keep customers.

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Sebastian Kerizzlea month ago

From

I rented a property on AirBnb hosted by Savvy Bears as well as a woman named Melia. After receiving the check in details I noticed that it said I needed to pick up keys by a certain time from an office away from the cabin. I contacted Melia informing her that I would be leaving work at 6pm in LA and would not be able to reach them in time to collect the keys. She explained that I could come later but would have to spend $25 extra every hour I made them wait past. I then asked her kindly if she could wave the fee as I was used to checking in with a pin pad in the past and she began explaining how that was impossible because Big Bear has made renters exchange keys in person for years now. So instead of arguing with her I sent pictures from previous stays with proof that renters had allowed me entrance through a pin pad. The thought of being wrong must have sent her off because then she started telling me how that renter was going to lose their license and started asking me to "please follow the rules and respect her decision" which was strange because not once did I ask her to break her own rules like leave the house open or a key under the mat. I only asked if she could wave a fee for a renter that (with picture proof) was not aware of the new rules in the area. I then left it at that and decided to handle it the following morning. To my surprise however, Melia had waited until 2am in the morning when I would be asleep and then canceled my stay without any notice whatsoever. I was fine with this because I received a full refund and more and got a laugh thinking about her staying up for that late night 2am jab. I should have been more vigilant because later I started reading reviews from her places and many of them were negative and each time sassy Melia was there, not to provide support or help with the issues, but to argue with the renter about why they were wrong and how it was their fault. I'll post some pics of the funny ones. Sweet costumer service XD In the end I ended up dodging a bullet, getting a better deal, oh and the place I'm staying at now has a pin pad where I'll be checking in Melia. Cheers!

PS: after reading some of the 5 star reviews it's clear those reviews are from family friends or relatives that clearly haven't read the multiple low star reviews ranging from costumer service to unsanitary conditions and post fake 5 star reviews to boost numbers which is a red flag on the renter not the costumer.

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Yi Chena month ago

From

This company treats their customers very very badly. We booked one of their houses in Airbnb. I didn’t pay attention to one of their check-in rule that the in-person check-in window is 4-8pm and please contact the host if you arrive later (it’s my fault). However, there wasn’t a call or a message at 8pm to ask if we were still on the way to the reserved house and if we need check in later. Instead, they just directly shut down the office and turned off the phone. When we arrived at 11pm (at that time there was a snowstorm in big bear), we stood outside under 25 degree and knocked the door many times and called the their phone 6 times, no one answered. We have to scramble to find another hotel to stay. On the second day, there was no follow up and apologies for their action of leaving their customers in a snowstorm at 11pm with two young kids (not even one message or one call). I have to contact Airbnb support to resolve the issue. They refused to refund a penny of six hundred dollars I spent on booking two nights and claimed that they have a huge loss on this…Please stay away from any services Savvy Bears Office offers!!! They really don’t care about their customers at all!

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