Harvinder Singh12 days agoFrom
I’ve had a membership with Sears for over a year now, and my experience has been nothing but disappointing. My oven has been broken for months, and despite having a service plan, they still haven’t fixed it. Every time I schedule an appointment, they either reschedule or cancel it last minute with no explanation. It’s been over a year, and I’m still waiting! Customer service is unresponsive, and no one seems to care about resolving the issue. What’s the point of paying for a service plan when they can’t even follow through? I expected much better from a company like Sears. Save yourself the frustration and avoid them at all costs!
Bryna Fischer12 days agoFrom
Technician called well before window was up to inform me he was running late and gave a new window, during which he came. He looked at the ice maker, diagnosed the problem, and gave an estimate. He performed the work quickly and efficiently. He was polite, appropriately dressed, and clean. 5 stars!
Shari Schweit12 days agoFrom
Gagik was very knowledgeable about my refrigerator. He performed maintenance and gave me extra information about my refrigerator. All the repairman were excellent. Sears customer service on the phone and thru texts and emails are among the worst to reach or to speak to. They need to get their act together or no one will ever want to use them. All they ever say is " We apologize", over and over again, and they have no remorse about wasting their customer's time. Christopher was knowledgeable about the water heater. He was nice and kind and answered all my questions. He is a good representative for your company. Frank was also nice and kind and a good representative for your company. He did maintenance on 7 appliances. What he couldn't answer, he made an appointment with a repair person who specializes in that appliance. I was very happy with this experience.
