lindsay quinata20 days agoFrom
After reading review had to post. Yes, I know ppl should be getting orders right but trust me they ain't the only ones making that mistake we are only human and tend to make errors once in a while. I know I ordered a water heater before online @ home Depot and once I got to the store gave me the wrong one 2x. But, as far as Sears goes Samir and his staff have been nothing but helpful and and answered any questions and made sure the following day that item worked for my boyfriend and I which we were both pleased with. But would recommend shopping at this Sears located in Napa! Thanks Samir and staff!!!
Peter Chiarella20 days agoFrom
A terrible experience. They sold me the wrong appliance, charged me twice the price for the right one and a delivery charge to make the swap. If thats not enough, I had to get an electrician to reinstall the appliance after it appeared I had a fire hazard from their sloppy installation. And, neither they nor Sears would make it right. It's two years and I'm still wincing from the experience.
Byllee Kairy20 days agoFrom
My wife and I needed a washing machine immediately. It seems like everything broke down at one time and the washing machine was the last thing we needed to break down with teenagers in the house and a pile of laundry to do. The two guys that came to my house tonight (after hours by the way) to deliver and install a new washing machine where fantastic! They were super professional, courteous and I will always call Sears now if I need appliances. Thanks Sears!
