What an incredible experience, when I first contacted Secard they connected me with Gloria, she was friendly and very knowledgeable about the products I was asking about. We made an appointment for me to see the spa, when I arrived and asked for Gloria, I notice the caution and concern for there employees and customers health and well being. Once Gloria greeted me, she was friendly and made me feel very comfortable like I was talking to an old friend. She lead me to the showroom, she answer all my questions and included how to take care of the cleaning of the spa and water. Once we were doing the paperwork Gloria was very attentive to all the details and not pushy at all. Gloria made the experience very comfortable and easy. Once I had left I realized I had not taken a few measurements that I needed for the slab and Gloria took them instantly and send them to me. What a great experience, so great I have already have other friends contact her as they are looking for a spa. Thank you so much .