Primary Location
Amenities
Payments
Credit cardsDebit cardsNFC mobile payments
Accessibility
Wheelchair accessible entrance
Offerings
Men's clothing
Crowd
LGBTQ+ friendlyTransgender safespace
Planning
Quick visit
Response to Owner's comment: you missed the point. Telling me that you're going to keep my money before you keep my money doesn't absolve you of having a bad policy; it just means you're up front about your bad policy. I'm telling you you have a policy that isn't in line with consumer expectations, and I questioned its rationale. Yet here you are just being defensive, and not giving even the slightest hint why you have implemented such a policy.
I get that they state their return policy only allows for exchanges or store credit, but most of us aren't used to that policy from a retailer. My boo got me some stuff as a present, but the sizing was off. So I tried to exchange the product for a different size, but they didn't have it in stock. That's when I found out about their return policy. I live in LA, so I thought maybe I could just drop the shirt off at their LA location to avoid shipping, but I wasn't allowed to do that. I had to send it back to their SF location. Add to that the fact that they said they would have the shirt in stock around July, but I've been checking back for months now, and it still isn't in stock. So our $140 has been sitting un-utilized for half a year, now, and I have to just hope and dream that they will get the shirt I want back in stock. Feels wrong, doesn't it? I get that shipping back might be on me, especially from a smaller retailer. But my money is being held hostage, and that's not right. Are they trying to guarantee that once we spend money with them, it stays with them? I don't get the rationale for not giving us our money back. And guess what? I'm not shopping here again. They're one of the few Merz B. Schwanen stockists, so I would definitely have come back to shop with them if they hadn't pulled this stunt. Change your policy, jabronis.
Called into this store to help with sizing for a pair of denim and the person who answered the phone was so dismissive and disinterested in helping me. His only response was to state curtly that the size chart is online, and when I asked again if he could help me confirm sizing he just sighed loudly. Didn't ask any questions about what jeans I was looking for or offer guidance. At that point I hung up, wasn't even worth the hassle. I was ready to drop $400 on a pair of jeans and there was no attempt to even try to help me. All I wanted was for him to confirm the hip measurement on one pair of jeans, a measurement that I find essential for a good fit and which isn't on their size chart online. A good salesperson could have asked which pair I was interested in and offered helpful advice for deciding between sizes depending on the brand, fabric, other pairs that fit me well, etc.
This is my second time dealing with the San Francisco store and I have been to the New York store many times and made several purchases. The customer service is routinely awful: passive, apathetic, smug, rude. The only reason I continued to interact with Self Edge is because they have some great Japanese denim and workwear items. However, increasingly most of their merchandise is available elsewhere, so it's becoming difficult to give Self Edge any consideration when their customer service leaves such a bad taste.
