Porche Rechellea month agoFrom
I thought I was trippin but now that I have read these reviews I KNOW that I am not crazy. FIRST OF ALL, I went to JC Pennys and was informed that Sephora was leaving the store and was instructed to go to Kohl's. The girl that worked there was rude AF and when I tried to ask her to see if a certain product was in stock she acted as though I was putting her out of her way. It took all that I had not to slap her little rude azz!!! You would think that she owned the store or was an investor. And just looking at her it was very obvious that she was working somewhere she really doesn't want to be. Sephora needs to be more elective about who they hire . SMH
lenny fuentesa month agoFrom
I wanted to buy a good mascara & some other makeup items today.
One of the workers was all nice helping another person, while she was helping someone else I asked which mascara she would recommend that has good volume, She point out where to grabbed it, Afterwards when she was done with another customer who didn’t even bought anything,she passed by me ignoring helping me.
I was willing to spend $ on makeup today but after seeing how the workers here pick & choose who to help, Never mind, I would never come here again, When I told the other cashier the incident that happened she said sorry it’s only the two of us & I said to her I don’t see the other girl busy isn’t it? & I walked away.
How disappointed
CLa month agoFrom
I won't be coming back here. As another reviewer brought up--the employees will pick and choose who they want to be helpful towards. I waited patiently with my younger sister to be helped (my sister was looking to see if her shade in a Fenty foundation was available). The Sephora employee on the sales floor paid a weird amount of attention to a customer who was solely interested in getting samples and ignored my sister and I. After about 15 minutes, my sister and I got in line to both checkout and ask for her shade. At the register, the same employee who had ignored us, checked me out and there was little to no customer service. No "hello", no "did you find everything ok?" or "was there anything you couldn't find?". When my sister did bring up her question she was given a firm "no" that her shade was not in stock. Little to no care to try to double-check or see if she could recommend anything else. I have felt this way on numerous occasions at this particular location. The employees here are strangely cold and treat you as if YOU'RE bothering them. I honestly should have dumped my items at the checkout and took my money elsewhere.
