I would like to share a recent experience I had at your Sephora store which was quite unpleasant and embarrassing for me and my friend.
I am a frequent customer of Sephora and have always had positive experiences until now. However, during my recent visit to the store, I was approached in a way that made me extremely uncomfortable. The salesperson on duty seemed to be constantly following and watching us, which gave the impression that she suspected our intentions in the store. She frequently asked us if we were done, which made us feel pressured and unable to choose products calmly.
Furthermore, as a person from a foreign country and Latina, I felt that this overly vigilant approach could be related to my foreign status in the store. This experience made us feel discriminated against and unwelcome in the store, something I would never expect from an establishment like yours.
I understand that security and loss prevention are legitimate concerns for any retailer, but the approach used by the salesperson was overly intrusive and inappropriate. I would like to suggest a review of customer service practices to prevent other customers from feeling the same way in the future.
Thank you for your attention to this matter, and I hope my experience contributes to improvements in the Sephora customer experience.
