First off, Mack and Brian did a fantastic job installing a pressure reducing valve in my home. They were respectful, quick, and thorough with their job. The valve works perfectly, no leaks, and now my home has nominal pressure. They are why I gave Service Pro Plumbing five stars.
It would have been one fewer star otherwise. The initial call to Service Pro was good and responsive, and they were able to schedule my job within two days. Great. However, my appointment was supposed to be the first of the day and after two hours of waiting for a plumber to arrive I had to call to see what the issue was. Apparently there was an emergency that they had to respond to, which is understandable, but there was zero proactive communication about it. They did eventually prioritize getting someone out hours later the same day, they were kind throughout the whole process, and then gave a credit as an apology for the mistake so I do consider it handled with care.
The only other concern I had was their initial pricing structure. I was originally told the plumbers would show up for a $79 non-refundable assessment for the job before giving me an actual price (this fee would be applied to the job if I accept). I understand their time is valuable, but to bid this job a rough estimate is expected. I was finally able to have the dispatcher call a plumber for a ballpark price range and that is why I accepted them for the job. In the end, their pricing was very fair, but it would be nice to know that in advance without having to press the issue. In the end, I would be happy to have Service Pro Plumbing back for any future plumbing needs.
