I went to this place to get a kurtha for a friend's engagement ceremony. The owner seemed nice enough, and helped me with a kurtha (of which they had a very limited selection). It was for an official ceremony and I was trying to match my girlfriend's saree, who was in the cermony. I wasn't able to check in with the bride about the outfit, so I just decided to buy it and return if she didn't end up liking it. This seemed perfectly reasonable to me.

When I did hear back from the bride (who didn't like the kurtha), I called the store back to let me know that I would be returning the item. It was only then that I was notified that they do not accept returns at all, and the best I could do was get an exchange. It had been less than 24 hours since the purchase and I had yet to even wear the outfit (aside from trying it on in the store). Since their selection was VERY limited, an exchange was really not an option, so I asked for a refund nonetheless.

Not only did they flat out refuse this, but the owner even told me that "the policy was clearly written on the receipt" and "no one put a gun to my head" telling me that I had to buy the outfit.

I know that this is a small family business, but this deplorable level of customer service is what causes businesses to fail. Do yourself a favor and just shop on Amazon. Their prices are MUCH better and they allow returns.

AVOID THIS BUSINESS.