Primary Location
Amenities
Accessibility
Wheelchair accessible entranceWheelchair accessible parking lot
Lies, lies, and more lies. - 5 stars if I could. Support is almost nonexistent. They don't stand behind their word. They said they would have our company up and running with a dedicated support in a matter of days after signing up, 4-5 days later we called only to hear an excuse that our onboarding was out sick and wasn't notified to replace. They spoke of incentives to relieve the mishap TWICE and never called back about it. The only person who seemed willing to assist was Akhila, but unfortunately, still fell short. Apparently NFC ntags DON'T work with iPhones, or at least iphone14s. This wasn't communicated before purchasing their product since we were told we can use them for our guard tours. I emailed for additional help before a potential contract acquisition where I had to demo our capabilities and received this email:
"If you require additional support beyond our standard onboarding, I’d recommend contacting your account executive to discuss potential options. The Help Center includes instructions on the time clock feature, and you can view those here: I would recommend using an Android to demo for now and simply explain that you will obtain NFC tags that are compatible with iphones as well."
Trying to get any additional support from them takes days for a response. I reached out to tech support only to get scripted intake call lines that ended with, we'll have someone call during normal business hours and days. I didn't know that security guard services/providers stopped at a certain time. My team still has no clue how to work most of the features and the help center is outdated. This cannot be the right company I initially saw great things about. If they are bad, I can only assume their fellow company Tracktik or Trakforce Valiant has the exact same issues. Save your money and frustration and find another vendor.
