Katie P24 days agoFrom
I had an 11am appointment today 7/5/24 that I made online a couple days ago and NO ONE is here. You don't check your appointments made online?? I stood awkwardly out in the hallway ringing the doorbell and calling the business. I take it no one is here. How unprofessional. You can't even call your clients to say why you aren't here or if you're not going to be open?? There's nothing on the website, no holiday hours here on Google, nothing on Facebook saying you won't be open. I'm sure there's a cancelation policy, whats your policy for employees not showing up to work? Will not be coming back. What a waste of time and gas. I don't live around here. Horrible business.
Sierra Smith24 days agoFrom
i actually hesitated to make this review. for some reason i wanted to give Stephanie the benefit of the doubt but after all the trauma i went through for what she did to me i decided i have to speak up. I’ve been to skinology multiple times over the years as i live less than 3 minutes away. June 10th, the day before i went out of town for a wedding, i had a facial and lash lift/tint scheduled. The original esthetician was not able to make my appointment on the morning of, after confirming my appointment, i get told she couldn’t make it and that an hour later i could do my appointment with another women who was coming in on her day off. of course i appreciated that but when i got to the appointment things changed quicker than i imagined. first thing Stephanie asked if i wanted to dermaplane, i said sure why not. i’ve done it at home and i thought it would help with the facial. she even mentioned how she could tell i dermaplane at home. instantly her procedure was so rough on my dry skin, she applied nothing after she cleansed my face and prior to what felt like her trying to literally shave my skin off. within seconds my face was burning i knew she had cut me. she didn’t even admit she cut me she just said how i got a little cut and she showed me with a mirror. it was hard to see in the dark room but the entire time i was at the appointment i was upset and ready to cry because it was burning i was uncomfortable and so sad. i even mentioned that burning sensation and irritated skin with certain products that she was using after that. she never apologized or even took the blame, literally just said i got cut. when everything was said and done i went into the hallway and seen my face. it was terrible i knew it had gotten worse than when i had seen in prior. not only that, as the day went on it just got so much worse, within 24 hours it was so awful. i was traumatized and crying immediately after leaving the appointment i was going on vacation with these marks on my face i would have to be in wedding photos with these marks and the women didn’t even taken accountability or apologize. i spent a lot of my time on the plane there and back as well as the entire vacation crying. the most she did for me after knowing what she did to my face was taking the dermaplaning charge of $25 off my bill, i was already paying $45 for a facial and $80 for the lash lift/tint. i don’t care how terrible you are i still tip because that’s the kind of person i am, i will never forget her name or the fact she didn’t even take blame or apologize to me. i don’t even know the women’s last name, i know she’s not the owner but if you go to book a service she is listed as Stephanie 2. i have never been so traumatized in my life and i am still seeing these marks every single day. i can’t believe it has been 3 weeks and one day today and they are still on my face. the lash lift and tint was okay one side of my lashes is way more lifted than the other so it’s just looked strange ever since i got them. when i got home that day i noticed that when she was dermaplaning my face she literally cut my widows peek so now i have baby hairs trying to grow at the front of my head. this women should not be a licensed esthetician treating my face how she did, she wasn’t even gentle with my skin i have never once cut myself dermaplanning at home but a professional literally scared my face. i am traumatized and will never be going back. i had to make sure people knew what i went through, everyday after that regretted going to that appointment. i said it was a sign that it had to be adjusted with a new esthetician and time, i should’ve cancelled it immediately. but that’s easier to say after the fact, i was so excited and glowing going into that appointment, you can see how flawless my skin was prior in the pictures to how it changed within hours and days after the fact. all the time stamps are also in the pictures. she sent me home with gel for the scratches and said to reach out if they didn’t heal, but there was no point in that it wouldn’t change or fix what she did.
Katie Copley24 days agoFrom
Stephanie is the sweetest thing and so conscientious as a customer service based business owner! She was extremely experienced with my brow wax and tint. I had her choose the shade and I'm glad I did because it turned out perfect. She made sure she understood what I was expected as far as shaping and I couldn't be happier!
