I should post two reviews-one for the actual quality of the product and one for the customer service.
Quality of the product. I was not happy about buying a new mat and having the stitching come loose after only 7 months. Since this is my first purchase with them I am going to give them the benefit of the doubt and assume that I received a defective mat.
Customer service. Probably the only reason why I would give them the benefit of the doubt is because their customer service was really on time with taking care of the situation and sending out a new mat right away. I honestly didn't think I was going to be taken care of but they stepped up and took care of everything rather quickly. The jury is still out on the quality of the mat-time will tell, but in the meantime I would highly rate them for their customer service.
