People need to understand, we allow every customer the chance to review their products before they purchase them. With water pipes, if you don't like the way it works AFTER YOU USE IT, why would we take back a used water pipe.. think about that. I mean really. And as far as vapes go, first off we don't make the vapes. We allow every customer the chance to test the vape in the store before they leave, as we should. If the vape doesn't work in the shop when you tes it then we will absolutely give you another one. Now we do sell discounted disposable vapes, and they are "buy at your own risk" products. We explain that its kinda like buying a Lotto ticket. Sometimes you get a great product for a great price, sometimes you get a bad one. We are sorry that sometimes products don't work but understand that you are buying a discounted product and on those discounted products we do not take returns. We hope this message will clarify some confusion. We appreciate all the support from our customers, thank you. Will
