Sno-King Quality Cleaning

On 01/02/24, I hired this service for the second time, as they had serviced my space a few years ago. The technician arrived promptly, provided an estimate after re-evaluating the area (which remained unchanged). However, the estimate was significantly higher than the previous whole-house cleaning.(about 60% higher accounting for discounts)

During a phone conversation with Owner Kyle, who was unhelpful and rude in response to a simple question about the price difference from a few years ago, he refused to adjust the cost. The quote stood at 56 cents per square foot of carpet.

Despite the disagreement, I proceeded with the cleaning, costing a total of $900. I din’t wanted to waste my time as I took a day off from work and also moved all my houseware and furniture for this cleaning. The overall cleaning job was satisfactory, but some stains (tea and watercolor marks) remained.

I'm leaving a 2-star review due to the high pricing and the owner's unpleasant attitude over the phone. I won't be considering their services in the future for these reasons.

EDIT, for clarity and after business's reply below:

I appreciate your acknowledgment of the situation.

It's important to clarify that I didn't follow your technician around the house, as you accused in your reply. I merely assisted by clearing the way and moving my furniture when necessary. I fail to see how that could be deemed inappropriate. If your tech was willing to move my furniture without incurring me additional costs, he could have told me so.
In my conversation with the technician about the owner's rudeness, his response, "I don't know how to tell him that," spoke volumes. It appeared he was well-aware of the situation and your attitude. He heard our conversation as you were on speakerphone entire time.
My inquiry about the technician's well-being and whether he will be fairly paid for this job was a genuine concern, especially considering your rudeness I experienced over the phone. It's crucial to ensure a positive work environment for your employee, and I hope that's a priority for your business. At that moment, I wasn’t even sure he was your employee or a sub contractor as you shared no disclosures to that aspect.

I believe your response would have been more constructive with a simple apology for the rudeness rather than resorting to false accusations.

Wishing you the best moving forward.

I'm leaving a 2-star review due to the high pricing and the owner's unpleasant attitude over the phone. I won't be considering their services in the future for these reasons.

EDIT, for clarity and after business's reply below:

I appreciate your acknowledgment of the situation.

It's important to clarify that I didn't follow your technician around the house, as you accused in your reply. I merely assisted by clearing the way and moving my furniture when necessary. I fail to see how that could be deemed inappropriate. If your tech was willing to move my furniture without incurring me additional costs, he could have told me so.
In my conversation with the technician about the owner's rudeness, his response, "I don't know how to tell him that," spoke volumes. It appeared he was well-aware of the situation and your attitude. He heard our conversation as you were on speakerphone entire time.
My inquiry about the technician's well-being and whether he will be fairly paid for this job was a genuine concern, especially considering your rudeness I experienced over the phone. It's crucial to ensure a positive work environment for your employee, and I hope that's a priority for your business. At that moment, I wasn’t even sure he was your employee or a sub contractor as you shared no disclosures to that aspect.

I believe your response would have been more constructive with a simple apology for the rudeness rather than resorting to false accusations.

Wishing you the best moving forward.