I have been coming here for 2 years now and have enjoyed every practitioner I’ve seen. Unfortunately, there is something wrong with their booking system and it somehow automatically booked me in to see one of their practitioners on a wait list. I am willing to take full responsibility for any missed appointment as I value peoples time and understand they lose money for missed appointments.
I did not get an email notification for this appointment until I saw it hours after on the day of. I did not open this email. I didn’t not receive a text reminder. I am now expected to pay full price for this massage. I DID NOT BOOK IT. there is clearly something wrong with your booking system. I am extremely disappointed. Not am I only losing a great place to see an RMT, I am losing $120 for something I didn’t do.
Thanks for everything.
UPDATE: another person has experienced the exact same issue as me. Still, not even so much as an apology from this place, just a passive aggressive reply to my google review. Awesome!
