Nina Allasia18 days agoFrom
The structure of the place inside is amazing! Parking is awesome!! However, the 2 starts unfortunately comes from the employees; I do not recommend anyone to go to Soggy Doggy due to huge lack of customer service. The service was extremely poor, especially from the supposed manager, an older woman with black curly hair and glasses, with a weird tone of voice and body language. My very first visit she was arrogant and disrespectful from the start, repeatedly questioning if the scissors I brought were mine, even though I was a new customer and brought my own things because I didn't know what was available in the store, made me feel super uncomfortable. On the second visit, I arrived 3 minutes after 5:30, and she argued until 5:35 when the store closed at 6, and she was not open to accommodate or try to give me other options despite still having time, prioritizing her leaving work over serving a customer and closing a sale. It made me feel very frustrated as a local small business owner myself. From her behavior and that of another employee, it is evident that Soggy Doggy lacks customer service and respect for customers. I recommend to the owner or person in charge to fire this person and train a more professional and friendly team, as this is hurting your business and today you lost money. Thanks!
Amy Loo18 days agoFrom
I took my dog, Luca, to Soggy Doggy for a bath recently. When I picked her up I was in awe over how good she looked. I could never have gotten her looking so good. Her groomer, Sarah, is an amazing, smart, helpful, friendly, caring young lady. She is the reason I will increase my dogs grooming sessions l. I can't wait to try out the water treadmill!!
James Pettengill18 days agoFrom
Brought Rex 100lb Giant Schnauzer to SD for DIY bath and groom. Staff was super friendly and helpful with the grooming pointers. When the nail clipping came we had 3 people holding Rex while the 4th clipped the nails. That was a handful. Rex did not want to cooperate. But the deed was done and Rex is happier for it. Super pleased with the staff and will return again. 5stars
