They have lovely selections, great shoes for people who wear or need to wear orthotics, or need shoes that have better support, etc. The prices are same as online, so no need to competitively shop elsewhere. I gave 3 stars because they do not have enough associates, and you may have a longer wait to get assistance. Super frustrating as they only have daytime business hours - I had to leave work an hour early to get to the store and then wait almost 25 minutes to get assistance. After standing for 15 mins, I sat down, only to be pointed out by her, and she yelled at another associate "did you know she was here!" You may be thinking this is exaggerated, but I waited almost 20 minutes with 3 different shoes in front of me...only to be approached by 2 different people to ask if I wanted to try on the shoes...but they kept walking away. When I finally received the shoes to try on, no one stayed to help me, and I discovered that the shoes were not the size requested, nor even the SHOES I requested! When I finally received an associate to help me, she made me move to a different bench to try on the wrong sized shoes. I tried explaining to her that they were the wrong size, and she grilled me to find out my shoe size, then chastise me for having the wrong sized shoes (that they brought me).
When I finally was trying to purchase my shoes they gushed about how I would be missing out on 'deals' if I didn't sign up for their rewards program, but also complained about how busy they were. Overall, I'm giving them 3 start because they do have some great products, but the lack of associates and poor customer service needs to be worked on.
